Error opening Word document

I was getting this error while trying to open a Word document using Word 2010. These steps also resolve the problem when opening an Excel document.


Error: “Word experienced an error trying to open the file.”


This is corrected a couple different ways. You can either correct a specific file, or you can change your Word (or Excel, etc) trust settings to permanently remove this security feature.

For one specific file:

  1. Go to the document properties in Windows Explorer (right-mouse click, select Properties).

  2. Click Unblock.
  3. Click OK.
  4. You should now be able to open the Word document.

To permanently change the setting for all files:

  1. Click File > Options
  2. Click Trust Center >Trust Center Settings
  3. Click Protected View
  4. Uncheck the following boxes:
    1. Enable Protected View for Files originating from the Internet
    2. Enable Protected View for Files located in potentially unsafe locations
    3. Enable Protected View for Outlook attachments

4 thoughts on “Error opening Word document

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